FAQs
1. DO YOU ALLOW REFUNDS/RETURNS?
Yes, If you’re not totally satisfied with your lisapack.com purchase, return or exchange it for free (no return shipping or handling fees) within 30 days of purchase. We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges. Once your refund has been issued, you will receive a confirmation email.
Yes, If you’re not totally satisfied with your lisapack.com purchase, return or exchange it for free (no return shipping or handling fees) within 30 days of purchase. We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges. Once your refund has been issued, you will receive a confirmation email.
2. HOW CAN I FIND THE STATUS OF MY ORDER?
Find the status of a particular order and view your Order History on the Order Status tracking page under MY ACCOUNT. Please note that the Order History will not be updated until the product(s) have shipped.
3. MY ORDER IS MISSING AN ITEM.
We might not have had all of the desired items in stock when your package was shipped. If this is the case, the shipping confirmation email should tell you which products might still be outstanding and awaiting shipment. If you find that the items are missing after receiving the goods, please email or contact us online in time.
4. HOW DO I QUALIFY FOR FREE SHIPPING?
Lisapack.com offer FREE U.S. Standard Ground Shipping on all $50+orders.